Note: While this article is written directly toward CMOs, make no mistake about it, CEOs should heed this advice, too.
The time has come. The time to remind the leaders of marketing departments across the land that they are also consumers, too and as such they need to care about consumers and the business they bring to the bottom line; and that they need to care about things that go way beyond a marketing plan.
In other words they need to remember they are people, too, just like the person on the other end of that cash register, email, Facebook post, advertisement and on and on and on.
How many times do you think a given consumer thinks to himself/herself “I wonder if my favorite retailers really care about me and my business.”
More often than you think Mr. and Mrs. CMO, more often than you think. Continue reading